Overview
Bills are sent out on between the 18th and 25th of each month to the address that was supplied by customer to Rcom for billing. Bills are due on the following 1st of the month, and delinquent on the 10th. After the 10th of the month, a penalty of $20.00 per month will be added to the balance until it is paid. Accounts that are 15 days in default are subject to disconnection and a $64.00 reconnection fee. A fee of $25.00 may be assessed for "at the door collections" for customers who are more than 2 months in default. Customers pay for the service they will be using for the month. For example, bills due on March 1st are for March's service.

Service Calls
On site service calls that are determined to not be the fault of Rcom, such as router or computer related problems will incur an hourly charge of $64 with a one (1) hour minimum. If the problem is found to be with Rcom's equipment or service, there will be no charge.

Router Setup
Router setup at the time of install is included in the installation fee. Router setup after the time of install will incur a $20 fee if performed in the office. This fee is due upon return of the router to the customer. If the setup is required to be on-site, a trip charge ($64) will be assessed. Router setup is not available by phone. Our technicians will give necessary connection information but cannot walk you through the router setup.

Returned Checks
All returned checks or insufficient fund checks are subject to a $30.00 fee.

Credit Card
Credit card payments can be made over the phone by calling our billing office at (308)635-1131 between 8AM and 5PM mountain time.

Online Payments
We accept payments online via Paypal. Click the button below to begin your transaction:

EFT Payment
Description: EFT stands for Electronic Funds Transfer. EFT is safe, secure, efficient, and less expensive than paper check payments. It is essentially an automatic withdrawal each month from your checking account as payment for service occurring on or before the fifth of each month.

All that is required from the customer is a voided check and signed permission from the checking account holder to allow electronic Funds Transfer.

EFT customers will receive their bill online if EFT was selected for payment method.

Mailing Address
Please mail all billing correspondance to:
Rcom, L.L.C.
PO Box 2299
Scottsbluff, NE 69363
(308) 237-7266
(308) 635-1131
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